ViewOps product terms

Commercial terms for using ViewOps.

Effective 14 October 2026. These product terms cover the Zendesk Marketplace edition and supplement any separate CRM Scene order for Private editions or optional services.

Service

ViewOps is a commercial Zendesk Support app that organizes and navigates views and stores user preferences. It does not create or modify tickets or Zendesk view definitions. Availability depends on Zendesk, Cloudflare, internet connectivity and the permissions assigned by the customer.

Subscription and activation

Marketplace customers choose a paid plan during Zendesk installation. Zendesk manages the subscription state and disables the app for unresolved payment problems. Private installations require a separate CRM Scene written order and entitlement. Subscriptions are licensed to one Zendesk account unless the applicable plan or order states otherwise.

Trial

The Marketplace trial lasts 14 days and requires a payment card during installation. Zendesk controls trial eligibility and billing after the trial. Any Private-edition trial is governed by its written CRM Scene order.

Fees, renewals and cancellation

Marketplace prices are in US dollars, billed monthly and exclude applicable taxes. Zendesk and Stripe manage recurring Marketplace charges and payment status. Cancellation and refunds follow the Marketplace purchase flow, these terms and applicable law. Separate Private-edition or optional-service fees follow the applicable CRM Scene order.

Customer responsibilities

The customer must maintain a supported Zendesk account, control which roles and groups can access ViewOps, provide accurate commercial information, use the service lawfully and avoid attempting to bypass billing, entitlement, security or rate limits.

Support and changes

CRM Scene provides the support included in the selected plan and may update ViewOps to maintain security, compatibility and functionality. Material changes affecting stored data or the commercial service will be reflected in the applicable documentation.

Warranty and liability

ViewOps is provided with reasonable care but does not guarantee uninterrupted operation or a particular operational outcome. To the maximum extent permitted by law, liability is limited to the ViewOps fees paid by the customer during the six months preceding the event giving rise to the claim. This limitation does not apply where it cannot lawfully apply.

Contact

Questions, cancellation notices and support requests should be sent to support@crmscene.com.