Identify the installation
Zendesk subdomain, ViewOps edition and version, plus whether you were using the full or compact navigator.
ViewOps support
Get to the right help, quickly.
Tell us where the problem happened and include the sanitized diagnostics from ViewOps. Never send passwords, API tokens, ticket content or customer personal data.
Product supportBilling guidancePrivacy requests
A useful first message
Three details help us move faster.
Use the email template above or share the same information in the conversation widget. Sanitized diagnostics are available from ViewOps Help & about.
Describe the behavior
What happened, what you expected, when it started and whether another agent can reproduce it.
Attach safe evidence
Add sanitized diagnostics or a redacted screenshot. Remove ticket content, customer details, credentials and tokens.
Response targets
Clear expectations by plan.
These are initial-response targets, not guaranteed resolution times, unless a separate written order states an SLA.
Standard
Within two business daysProduct updates and email support for the ViewOps app and synchronized preferences.Managed
Within one business dayPriority support plus guided rollout and quarterly read-only view-health review.Choose the right route
What ViewOps support covers.
App and preferences
Navigation, access model, user-scoped preference sync, diagnostics and reproducible product behavior.
Access and billing
Zendesk manages Marketplace installation, trial and paid-subscription status. Private access follows the applicable CRM Scene order.
Operational consulting
View redesign, Zendesk account configuration and broader operating-model work are separately scoped unless included in a Managed plan or written order.
Private-edition activation: eligible requests are normally reviewed within one business day. Marketplace payment and subscription status cannot be manually overridden by CRM Scene.